Privacy Policy

1. Information We Collect

We may collect personal information when you visit our website, create an account, place an order, contact support, submit a form, or communicate with our team.

• Name, billing address, shipping address, email address, and phone number.
• Order details including products purchased, order number, and delivery information.
• Payment-related details required to complete or verify a transaction.
• Messages, support requests, warranty inquiries, return requests, and contact form submissions.
• Website usage data such as browser type, device type, pages viewed, and general analytics data.

2. How We Use Your Information

Customer information is used to operate our store, process orders, provide support, improve website performance, and communicate important updates.

• To process and manage orders placed through our website.
• To calculate shipping rates and arrange delivery to your selected address.
• To send order confirmations, payment updates, tracking notices, and support replies.
• To respond to product questions, return requests, warranty claims, and general inquiries.
• To improve website usability, store performance, product listings, and customer experience.

3. Payment Information

We accept payment methods including Zelle, Bitcoin, Chime, Apple Pay, Bank Transfer, and PayPal. Payment details may be processed by payment providers, banking services, or checkout systems used to complete your transaction.

Outboard Motor Smart does not intentionally store full sensitive payment credentials in public website pages. Payment verification information may be used only to confirm and complete orders.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve browsing, remember cart activity, support checkout, measure website performance, and improve customer experience.

• Essential cookies for cart, checkout, account login, and website functionality.
• Analytics cookies to understand traffic, page activity, and website performance.
• Preference cookies that help remember user choices and improve browsing.

5. How Information May Be Shared

We do not sell customer personal information. However, certain information may be shared with trusted services where required to operate the store and complete customer orders.

• Shipping providers or logistics partners for delivery.
• Payment processors or banking services for payment verification.
• Website hosting, security, analytics, and technical service providers.
• Legal or regulatory authorities if required by applicable law.

6. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, disclosure, alteration, or loss. Security methods may include SSL encryption, website security tools, access controls, and trusted payment handling systems.

No online platform can guarantee complete security, so customers should also protect their account login details, payment information, and email access.

7. Data Retention

We may retain customer information for as long as necessary to complete orders, provide support, comply with tax or legal obligations, resolve disputes, prevent fraud, and maintain business records.

8. Customer Rights

Depending on your location, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain records, or limitation of certain processing.

To make a privacy-related request, contact us using the email provided below.

9. Third-Party Services

Our website may include links, checkout integrations, analytics tools, payment services, security services, or embedded third-party features. These third parties may have their own privacy policies and data practices.

We recommend reviewing the privacy policies of any third-party service you interact with through our website.

10. Email Communication

We may use your email address to send order confirmations, payment instructions, shipping updates, tracking information, support replies, and policy-related notices. Customers may contact us if they need help managing communication preferences.

11. International Customers

Outboard Motor Smart is based in Khlong Luang, Pathum Thani, Thailand and ships to the USA, Australia, Canada, New Zealand, and Europe. By ordering from us, you understand that information may be processed for international order handling, communication, shipping, and support.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect website changes, operational updates, legal requirements, or improved privacy practices. Any updates will be posted on this page.

13. Contact Us

For privacy questions, data requests, or concerns about how your information is handled, contact:

Email: sales@outboardmotorsmart.com
Address: Khlong Luang, Pathum Thani 12120, Thailand