Store Policies
Please review the Outboard Motor Smart store policies before placing an order. These policies explain how we handle orders, payments, shipping, returns, warranties, product information, and customer support.
Clear Guidelines for a Reliable Shopping Experience
Outboard Motor Smart supplies outboard motors, electric boat motors, brand-specific marine engines, parts, and accessories. Because marine products may vary by model, compatibility, size, and shipping requirements, customers are encouraged to review all product and checkout details carefully.
Order Policy
Orders are processed based on product availability, confirmed checkout details, and shipping information.
Shipping Policy
Shipping cost is calculated at cart and checkout based on location, item size, weight, and delivery method.
Product Support
Customers may contact us for assistance with product selection, parts, accessories, and compatibility questions.
Important Store Notice
Please confirm product compatibility before ordering. Outboard motors, parts, and accessories should be selected according to your boat requirements, horsepower needs, brand compatibility, and intended use.
Customer Responsibilities
Review Product Details
Check the product name, model, horsepower, brand, condition, and compatibility before purchase.
Enter Correct Shipping Information
Provide a complete delivery address, email, phone number, postal code, and destination country.
Check Cart & Checkout Totals
Shipping fees and final order total are shown at cart and checkout before payment is completed.
Contact Support When Unsure
If you are unsure about fitment or product selection, contact us before placing your order.
How We Support Customers
Clear Product Organization
Products are grouped by electric, manual, horsepower, brand, parts, and accessories.
Order Review Support
We review order details and may contact customers if additional confirmation is required.
Shipping Assistance
Our team can help with questions about delivery regions, shipping updates, and order status.
After-Sales Guidance
We provide support for general product, return, refund, and warranty-related questions.
Outboard Motor Smart Policy Details
1. Order Policy
Orders placed on Outboard Motor Smart are reviewed after checkout. Customers are responsible for ensuring that all billing, shipping, and contact details are correct before completing the order.
We reserve the right to contact customers for order confirmation, product verification, shipping clarification, or additional details before dispatch.
2. Product Availability
Product availability may change due to demand, supplier updates, stock movement, or listing changes. If an item becomes unavailable after checkout, our team may contact you with available options.
3. Product Information & Compatibility
We aim to provide accurate product titles, categories, descriptions, and specifications. However, customers should confirm product compatibility before ordering, especially for outboard motors, horsepower requirements, accessories, replacement parts, and brand-specific items.
If you need help choosing between Honda, Mercury, Suzuki, Tohatsu, electric, manual, or horsepower-based products, please contact our team before purchase.
4. Pricing Policy
Product prices are displayed on product pages, cart, and checkout. Shipping cost is determined at the cart and checkout page based on delivery location, product size, weight, order quantity, and available shipping method.
We reserve the right to correct pricing errors, listing mistakes, or checkout issues if they occur.
5. Payment Policy
Payment must be completed through the available checkout methods shown on the website. Orders may not be processed until payment has been received and confirmed.
Customers should ensure that payment information is accurate before submitting an order.
6. Shipping & Delivery Policy
Outboard Motor Smart ships to the USA, Australia, Canada, New Zealand, and Europe. Shipping costs are calculated at cart and checkout, depending on your address, product size, item weight, and available carrier options.
Large outboard motors may require special handling. Tracking information may be provided after dispatch where available.
7. Returns & Refunds Policy
Return requests must be approved before any product is sent back. Items must be unused, undamaged, complete, and in acceptable condition to qualify for review.
Approved refunds are processed after inspection. Shipping charges may be non-refundable unless the issue was caused by an incorrect item, damaged delivery, or approved error from our side.
8. Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number, photos of the product, photos of the packaging, and a clear description of the issue.
Please keep all packaging until the issue has been reviewed.
9. Warranty Information
Warranty coverage may vary depending on the product, brand, supplier, manufacturer, or condition of the item. Warranty-related requests must be reviewed with order details and product information.
Damage caused by misuse, incorrect installation, modification, lack of maintenance, or improper handling may not qualify.
10. Customer Support Policy
Customers can contact us at sales@outboardmotorsmart.com for support. Our business hours are Monday to Friday, 8:00 AM – 6:00 PM, Saturday, 8:00 AM – 5:00 PM, and Sunday closed.
Store Policy FAQs
Where is Outboard Motor Smart based?
Outboard Motor Smart is based in Khlong Luang, Pathum Thani, Thailand.
Where do you ship?
We ship to the USA, Australia, Canada, New Zealand, and Europe.
When will I see my shipping price?
Shipping price is calculated at the cart and checkout page after your delivery details are entered.
Can I return an item without approval?
No. All returns must be approved by our support team before the item is shipped back.
How can I contact support?
You can email us at sales@outboardmotorsmart.com for order, shipping, product, or policy support.
Need Help Before Ordering?
Contact our team for product compatibility, shipping questions, order support, or general store policy assistance.
Contact Support →