Returns & Refunds Policy
At Outboard Motor Smart, we want every customer to shop with confidence. This policy explains how returns, exchanges, refunds, damaged items, and order issues are handled for outboard motors, marine parts, and accessories.
A Clear Return Process for Marine Products
Because outboard motors and marine accessories vary in size, weight, condition, and compatibility, all return requests must be reviewed before approval. Please contact our support team before sending any item back.
Return Request Required
Customers must contact us first at sales@outboardmotorsmart.com before returning any item.
Inspection-Based Approval
Returned products are inspected before refunds or exchanges are approved.
Marine Product Care
Motors, parts, and accessories must be returned unused, undamaged, and in acceptable condition.
Important Return Notice
Do not ship a return without approval. Unauthorized returns may be refused, delayed, or returned to the sender.
Items That May Qualify
Unused Products
Items must be unused, clean, undamaged, and returned in original packaging where possible.
Incorrect Item Received
If you received the wrong product, contact us with photos and your order details.
Damaged on Arrival
Report delivery damage as soon as possible with clear photos of the product and packaging.
Approved Compatibility Issue
Some compatibility issues may qualify after review if the product remains unused and complete.
Items That May Not Qualify
Used or Installed Products
Items that have been installed, used, modified, damaged, or operated may not qualify.
Missing Parts or Packaging
Returns may be rejected if manuals, accessories, parts, or original packaging are missing.
Customer Ordering Errors
Wrong model, wrong horsepower, or incorrect compatibility selection may be reviewed case by case.
Clearance or Special Orders
Special order, clearance, customized, or final-sale items may not be eligible for return.
How to Request a Return
Follow these steps to help our team review your request quickly and correctly.
Contact Support
Email sales@outboardmotorsmart.com with your order number, product name, reason for return, and clear photos if the item is damaged or incorrect.
Wait for Approval
Our team will review your request and provide return instructions if the item qualifies. Please do not send items back before receiving approval.
Pack the Item Securely
Approved returns must be packed safely to prevent damage during return shipping. Include all parts, manuals, accessories, and original packaging where possible.
Inspection & Resolution
Once received, the item will be inspected. If approved, we will process the refund, exchange, or store credit based on the case.
How Refunds Are Processed
Refunds are processed after the returned item has been received and inspected. Processing time may vary depending on the payment provider and order review status.
Original Payment Method
Approved refunds are usually returned to the original payment method used during checkout.
Processing Time
Refunds may take several business days to appear after approval, depending on your bank or payment provider.
Shipping Fees
Shipping charges may be non-refundable unless the return is caused by our error or an approved damage claim.
Return Shipping Responsibility
Customers may be responsible for return shipping costs unless the item was damaged on arrival, defective, or incorrect due to an error from Outboard Motor Smart.
Report Issues Quickly
If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible with your order details.
Photos Required
Please provide clear photos of the item, packaging, shipping label, and visible damage. This helps us review the issue and provide the best resolution.
Keep Packaging
Do not discard original packaging until the issue has been reviewed. Carriers may require packaging photos for damage claims.
Returns & Refunds Questions
Can I return an outboard motor after using it?
Used, installed, operated, or modified outboard motors may not qualify for return. Contact us for case-by-case review.
Do I need approval before returning a product?
Yes. All returns must be approved by our support team before the item is shipped back.
Are shipping fees refundable?
Shipping fees may be non-refundable unless the return is caused by an incorrect item, damaged delivery, or an approved error from our side.
How do I report a damaged item?
Email your order number, photos of the item, photos of the packaging, and a short description of the issue to sales@outboardmotorsmart.com.
How long does a refund take?
After approval, refund timing depends on your payment provider or bank. It may take several business days.
Need Help With a Return?
Contact our support team with your order number and product details so we can review your request.
Contact Support →